Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Fesera Health Technologies ("Fesera," "we," "us," or "our"), governing your access to and use of the Fesera platform, including the website at fesera.com and the Fesera web application (collectively, the "Service").

By registering an account, accessing, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms in their entirety, you must not access or use the Service.

2. About Fesera

Fesera is a digital rehabilitation platform that delivers a guided, self-administered, evidence-based 6-week exercise and education programme designed for adults with chronic non-specific low back pain (CLBP). The programme is designed by licensed physiotherapists and grounded in published clinical research and validated clinical tools, including the STarT Back Screening Tool, McKenzie Method principles, and McGill Method principles.

Fesera classifies a user's pain pattern through a structured assessment and delivers a personalised programme based on that classification. The Service is intended to supplement, not replace, professional healthcare.

As Fesera grows, we may introduce programmes for other musculoskeletal (MSK) conditions, women's health-related conditions, and related areas of physical rehabilitation. Any future programmes will be subject to these Terms as updated from time to time.

3. Medical Disclaimer

3.1 Not a Medical Service

The Fesera platform and all its content, including assessments, exercise programmes, education modules, classifications, and progress tracking, are provided for informational, educational, and self-guided rehabilitation purposes only. Fesera is not a medical service, does not constitute the practice of medicine, and does not create a doctor-patient or physiotherapist-patient relationship between you and Fesera or any of its staff.

3.2 Not a Substitute for Professional Care

Nothing on the Fesera platform is intended to, nor should it be interpreted to, replace, substitute for, or supersede the advice, diagnosis, or treatment of a qualified healthcare professional. Always consult a physician, physiotherapist, or other qualified health professional before beginning any exercise programme, particularly if you have an existing health condition, injury, or concern.

3.3 Red Flag Conditions

Fesera includes a red flag screening tool at the start of the assessment. This tool is designed to help identify symptoms that may indicate a serious underlying medical condition that requires urgent professional evaluation. If you are flagged by this tool, you must seek professional medical assessment before using the programme. This screening is not diagnostic. Passing the screening does not guarantee the absence of serious pathology.

If you develop any of the following symptoms at any time, including during the programme, you must stop immediately and seek urgent medical attention:

• Severe, worsening pain not relieved by rest
• Unexplained weight loss
• Fever or night sweats alongside back pain
• Loss of bladder or bowel control
• Significant leg weakness, numbness in the saddle or groin area (cauda equina symptoms)
• History of cancer with new onset back pain
• Back pain following significant trauma
• Pain that is constant, severe, and not mechanical in nature

3.4 Programme Limitations

The Fesera programme is designed specifically for chronic non-specific low back pain lasting 12 or more weeks in adults, where serious pathology has been screened out. It is not intended for:

• Acute low back pain (fewer than 12 weeks duration)
• Back pain caused by fracture, infection, cancer, or inflammatory disease
• Post-surgical rehabilitation without explicit clearance from your surgeon
• Individuals with conditions that contraindicate exercise (e.g., unstable cardiovascular disease, severe osteoporosis)
• Children or adolescents under 18

3.5 Exercise Risks

All exercise carries inherent risk. Fesera's programme is designed to be low-risk and progressive; however, it is your responsibility to listen to your body, follow the pain-response guidance provided, and stop or modify activity if you experience unexpected pain, dizziness, chest pain, shortness of breath, or any symptom that concerns you. Fesera is not liable for injury arising from use of the programme.

4. Eligibility

To use the Service, you must:

• Be at least 18 years of age
• Have capacity to enter into a binding legal agreement
• Not have been previously banned from the Service
• Provide accurate, complete, and truthful information during registration and assessment
• Access the Service from a jurisdiction where doing so is lawful

By using the Service, you represent and warrant that you meet all eligibility criteria. Fesera reserves the right to suspend or terminate accounts that do not meet these requirements.

5. Account Registration and Security

5.1 Account Creation

To access the full Service, you must register an account using a valid email address and a secure password. You agree to provide accurate, current, and complete information and to update it promptly if it changes.

5.2 Account Responsibility

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must not share your account with any other person. You agree to notify Fesera immediately at support@fesera.com if you become aware of any unauthorised use of your account.

5.3 One Account Per User

Each user may maintain only one active account. Creating multiple accounts, including to circumvent a suspension or paywall, is prohibited.

6. The Fesera Programme

6.1 Free Assessment

The initial assessment, including the red flag screening, pain profiling, and back pain subtype classification, is provided free of charge to all registered users. Completing the assessment does not obligate you to purchase the full programme.

6.2 Paid Programme Access

Access to the full 6-week rehabilitation programme, including all exercise sessions, education modules, phase progressions, and progress tracking tools, requires a one-time payment or subscription as described in Section 7. Once payment is confirmed, access to the full programme is granted and remains available to your account for the duration of the Service or active subscription.

6.3 Programme Structure

The 6-week programme is divided into Phase 1, Pain Control (Weeks 1-2), and Phase 2, Core and Stability (Weeks 3-6). Progression through phases is governed by clinical readiness criteria built into the programme. Fesera makes no guarantee that any user will complete all phases or achieve a specific clinical outcome.

6.4 Adherence and Outcomes

Clinical outcomes from exercise-based rehabilitation are strongly dependent on consistent adherence to the programme. Fesera does not guarantee any specific outcome, including pain reduction, improved function, or return to activity. Published research on structured exercise programmes for chronic low back pain shows broadly positive outcomes at a population level; individual results vary significantly.

7. Payment, Billing, and Subscriptions

7.1 Pricing Model

Fesera offers access tiers, which may include:

• The Fesera App Subscription: Billed at ₦7,500/month (or equivalent regional pricing). This subscription grants access to the full 6-week programme and maintenance protocols for as long as the subscription is active.
• One-time programme purchase: Where offered, a single payment grants access to the purchased 6-week programme for your specific condition.
• Studio Pods: Physical location bookings are subject to separate reservation and payment terms upon launch.

The price for each tier is displayed at the point of checkout and is final for that transaction. Fesera reserves the right to adjust pricing for new purchases at any time.

7.2 Currencies and Payment Processing

Payments are processed securely through Paystack or other payment providers we may introduce. By completing a payment, you agree to the relevant payment provider's own terms and privacy policy. Fesera does not store your raw card number, CVV, expiry date, or bank account details.

7.3 Subscription Cancellation

If you are on a monthly subscription, you may cancel it at any time from within the app settings. Cancellation takes effect at the end of the current billing period. You will retain access until that date and will not be charged again after cancellation.

7.4 Refund Policy (Cooling-Off Period)

You may request a full refund within 14 days of your initial purchase or subscription start date, provided that you have not yet accessed more than 14 days of programme sessions. To request a refund, contact support@fesera.com.

After 14 days, or once you have accessed more than 14 days of programme content, payments and subscription fees are non-refundable. We do not offer refunds on the basis that the programme did not produce the health outcome a user hoped for, as clinical outcomes cannot be guaranteed.

8. User Conduct and Obligations

By using the Service, you agree that you will:

• Use the Service only for its intended purpose, your own personal rehabilitation.
• Provide truthful and accurate information in all assessments and check-ins.
• Not attempt to reverse-engineer, scrape, copy, or reproduce any part of the programme.
• Not share your account credentials with others or allow third parties to use your account.
• Not use the platform to provide clinical advice to other people.
• Comply with all applicable laws and regulations.

9. Intellectual Property

All content on the Fesera platform, including but not limited to the assessment framework, programme design, exercise protocols, education modules, algorithms, UI design, code, and text, is owned by Fesera Health Technologies and is protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable personal licence to access and use the Service for your own personal rehabilitation.

10. Disclaimers & Limitation of Liability

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis without warranties of any kind. Fesera does not warrant that the programme will achieve any particular clinical or health outcome.

To the maximum extent permitted by applicable law, Fesera will not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or related to your use of the Service, including but not limited to personal injury, health complications, or loss of profits.

Fesera's total cumulative liability to you for any claims arising out of or related to the Service will not exceed the amount you paid to Fesera in the twelve (12) months preceding the claim, or NGN 5,000, whichever is greater.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

Mandatory Local Consumer Rights: Nothing in these Terms removes or limits any rights you have under the mandatory consumer protection or data protection laws of your country of residence that cannot legally be excluded by contract (e.g., EU Consumer Rights Directive, UK Consumer Rights Act 2015).

Before initiating formal proceedings, you agree to first contact Fesera at legal@fesera.com and attempt to resolve any dispute informally.